Choose the perfect plan for your business
Transparent pricing, no hidden fees, and flexible plans designed to grow with your business.
Our IT support plans
All plans include monthly reports, clear SLAs, and no-surprise billing. Choose the level that fits your business needs.
Core
Essentials for small teams
- Remote support (8am-6pm)
- System updates & patches
- Automated backups
- Monthly health reports
- Email support
- Basic security monitoring
Growth
Adds security & website care
- Everything in Core
- Advanced security hardening
- Website maintenance & updates
- Detailed monthly reports
- Phone & email support
- Proactive monitoring
- Security awareness training
Performance
Priority SLAs & monitoring
- Everything in Growth
- Priority response SLAs
- Advanced device monitoring
- Enhanced security features
- Dedicated account manager
- Quarterly business reviews
- Custom integrations
All plans include: Monthly reports, clear SLAs, no-surprise billing, and London-based support team.
Pricing based on number of users and devices. Contact us for a custom quote tailored to your specific needs.
Add-on services
Enhance your plan with additional services tailored to your business requirements.
🌐 Website Development
From £2,500
Custom website design and development with SEO optimization, security, and ongoing maintenance.
- Custom design and development
- SEO optimization
- SSL certificates and security
- Content management system
- 3 months free maintenance
📞 VoIP Phone System
From £25/user/month
Professional VoIP phone system with advanced features and London phone numbers.
- VoIP handsets and headsets
- London phone numbers
- Call routing and management
- Mobile app integration
- Call recording and analytics
🏢 Smart Office Setup
From £1,500
Modern smart office technology including displays, meeting rooms, and security systems.
- Smart TVs and displays
- Meeting room technology
- Security cameras
- Access control systems
- Digital signage
🔒 Advanced Security
From £50/month
Enhanced security services including penetration testing, compliance, and security training.
- Penetration testing
- Security audits
- Compliance support
- Staff training programs
- Incident response planning
📶 Wi-Fi Network Design
From £500
Professional Wi-Fi network design and installation for optimal coverage and performance.
- Site survey and planning
- Professional installation
- Guest network setup
- Performance optimization
- Ongoing monitoring
☁️ Cloud Migration
From £1,000
Seamless migration to cloud services with minimal downtime and maximum security.
- Cloud strategy planning
- Data migration
- Application migration
- Security configuration
- Training and support
📱 Social Media Marketing
From £100/platform/month
Professional social media management across all major platforms with regular posting, engagement, and performance tracking.
- Facebook, Instagram, LinkedIn management
- TikTok, YouTube Shorts & Videos
- Twitter/X and other platforms
- 4 posts per month per platform
- Image and video content creation
- Engagement monitoring and response
- Performance analytics and reporting
- Hashtag research and optimization
Service level agreements
Response Times
- Critical: 1 hour (Core), 30 minutes (Growth+), 15 minutes (Performance)
- High: 4 hours (Core), 2 hours (Growth+), 1 hour (Performance)
- Medium: 8 hours (Core), 4 hours (Growth+), 2 hours (Performance)
- Low: 24 hours (Core), 8 hours (Growth+), 4 hours (Performance)
Uptime Guarantees
- Core: 99.5% uptime guarantee
- Growth: 99.7% uptime guarantee
- Performance: 99.8% uptime guarantee
Support Channels
- Core: Email support (8am-6pm)
- Growth: Phone & email (8am-6pm)
- Performance: Phone, email, chat (8am-8pm) + dedicated manager
Frequently asked questions
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. We'll prorate any changes and ensure a smooth transition.
What's included in the setup fee?
Setup includes initial assessment, system configuration, security hardening, and user training. Setup fees vary by plan complexity.
Do you offer contracts?
We offer flexible month-to-month agreements with no long-term contracts. You can cancel with 30 days notice.
What if I need more users?
We can easily add users to your plan. Additional users are charged at the per-user rate for your current plan.
Is on-site support included?
On-site support is available as an add-on service for Core, Growth, and Performance plans. Contact us for pricing.
How do you handle emergencies?
We have 24/7 emergency support for critical issues. Response times depend on your plan level and issue severity.
Ready to get started?
Contact us today for a free consultation and custom quote tailored to your business needs.
Email: hello@cullen.tech