Core
8h
Response on systems we run
Foundation · business hours
- A written picture of what you run
- Monitoring and the routine patches
- Phone and remote support
- Eight-hour response on a critical fault
Plans
Clear plans. No long contracts.
Core, Growth and Performance are how an estate we run gets watched. The figure is the response on a critical fault, in business hours. Bespoke is a defined build, move or adoption. The price follows users and devices.
Growth
4h
Response on systems we run
The working estate
- Everything in Core
- Devices, mail and the line watched as one
- A monthly note of what changed
- Four-hour response on a critical fault
Performance
1h
Response on systems we run
The fastest clock
- The fastest response we offer
- A named lead for the estate
- AI and automation on the systems we run
- One-hour response on a critical fault
Bespoke
Quote
A defined programme
Build, move, or adopt
- Custom software or a campus system
- A move, a cloud cutover, or an AI adoption
- Training included, not appended
- Partners named where we are not the trade
What the clock is, and what it is not
The hour on a plan is the time in which we answer a critical fault in a system we already run. Mail that the firm cannot open, a line that has taken the till with it, a laptop that has to be locked today. It is not the time in which a new piece of software is designed.
Business hours apply unless a quote says otherwise. Same-day means the phone and the remote session. We come to you when the job and the distance allow, and we do not sell that as a slogan.
If we do not yet know the estate, the health check comes first. We would rather see the backup, the line and the leavers before we name a clock we cannot keep.
Questions
What do the hours on the plans mean?
Core is eight hours, Growth is four, and Performance is one hour. That is the response on a critical fault in a system we already run, during business hours, by phone or remote session. It is not a promise that a new project is built in that time.
Does a plan include a same-day visit?
No. Same-day is the call and the remote session. A visit is arranged when the job and the distance allow, and it is not printed as a promise on any plan.
Are the contracts long?
No. The scope says what we watch and how either side stops. A long tie is not how this is sold. The price follows users and devices, so it is not a surprise at the end of the month.
When is Bespoke the right choice?
When the work is a build, a move, a cloud cutover or an AI adoption, rather than the day-to-day watching of an estate. It is scoped. It is not an open-ended programme, and training is included rather than added afterwards.