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Managed IT Support
Day-to-day IT for a team that would rather be doing the work. One desk, one invoice, a clock you can plan around.
Managed support is the unglamorous half of keeping a business open. Mail that sends, laptops that start, a new starter who can log in on Monday morning, a leaver whose access is actually gone. We take that on, by phone, email and remote session.
Performance answers a critical issue within an hour. Growth is four hours. Core is eight. Those are the clocks we sell. Same-day means a slot on a call, not a visit. Most faults in a modern office can be reached if the access was set up properly to begin with.
We look after Microsoft 365 and Google Workspace, the machines people actually use, and the boring hygiene around them: patching, monitoring, backups that have been restored at least once. You get a monthly report in plain English, not a dashboard nobody opens.
If the job turns out to be a system that should exist and does not, we say so. Support keeps the lights on. Custom software is a separate piece of work, quoted on its own, then looked after by the same team if you want it that way.
What that includes
- Helpdesk by email, phone or remote session, inside the hours on your plan
- New starters, leavers and the access that goes with them
- Monitoring, patching and a monthly health report
- Microsoft 365 or Google Workspace, looked after rather than left to drift
- A named way to escalate when something is actually stopping work